New Delhi Journal; Now at Least, the Customer Is Sometimes Right
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In a country abounding with complaints about shoddy manufactured goods, corrupt public services and adulterated food and drink, a small band of public and private citizens is taking on the monumental task of making consumer protection a national issue. In a country abounding with complaints about shoddy manufactured goods, corrupt public services and adulterated food and drink, a small band of public and private citizens is taking on the monumental task of making consumer protection a national issue. Working in living rooms, courtrooms and offices, these public-interest advocates exemplify a determination to make battered institutions respond to unimaginably large needs. As India’s population creeps steadily toward a billion people, most of them illiterate, the new movement is trying to put a consumer protection law, now languishing in the bureaucratic maze, to work. It is also trying to make the Indian consumer, however poor and downtrodden, believe that he or she has rights. More : query.nytimes.com |